Frequently Asked Questions

Nutrition counseling is a personalized guidance service where qualified nutritionists work with you to assess your current eating habits, lifestyle, and wellness goals. Our experts help you develop sustainable eating patterns tailored to your unique needs, preferences, and circumstances. Whether you're looking to improve energy levels, support athletic performance, manage stress through better nutrition, or simply develop a more balanced approach to eating, our counseling provides evidence-based strategies and ongoing support to help you achieve lasting results.

Booking a session is simple and straightforward. Visit our booking page, where you can select your preferred date, time, and format (online or in-person). You'll need to provide basic information including your name, email, phone number, and a brief description of your wellness goals. Our scheduling system will show you available slots based on our nutritionists' calendars. Once you've selected your preferred time, you'll receive a confirmation email with all the details and any preparation materials you may need before your first session.

Your first session is designed to establish a foundation for your nutrition journey. The nutritionist will begin by understanding your background, health history, current eating patterns, and specific wellness objectives. This typically involves a comprehensive discussion covering your typical daily meals, food preferences, cooking habits, any dietary restrictions, lifestyle factors, and what prompted you to seek counseling. Based on this assessment, your nutritionist will provide initial observations and discuss potential areas of focus. The session concludes with recommendations for your first steps and scheduling follow-up appointments. Plan for your initial session to last approximately 60 minutes.

Both formats are highly effective and provide the same quality of professional guidance. Online sessions offer convenience, flexibility, and eliminate travel time, making them ideal for busy schedules or those in remote areas. In-person sessions at our Geneva location allow for a more personal connection and the opportunity to discuss food in our consultation space. Your choice should depend on your preferences, schedule, and what helps you feel most comfortable discussing your nutrition goals. Many clients find online sessions particularly valuable as they can participate from home, and some appreciate the recorded session notes sent afterward for reference.

The frequency of sessions depends on your individual goals, circumstances, and preferences. Many clients benefit from weekly or bi-weekly sessions initially to establish new habits and receive consistent support. As you progress and gain confidence in implementing recommendations, sessions can often be spaced out to monthly check-ins. Some clients prefer intensive programs with multiple sessions per week for a defined period, while others maintain long-term support with quarterly or as-needed appointments. During your first consultation, your nutritionist will discuss a recommended schedule tailored to your situation and adjust as needed based on your progress and feedback.

Our team consists of experienced nutrition professionals with extensive training in nutritional sciences. Each nutritionist holds recognized credentials and maintains current knowledge of evidence-based practices. Our team members have completed specialized education in nutrition counseling, dietary assessment, and behavioral change strategies. They stay current with the latest research and best practices in the field through ongoing professional development and continuing education. When you book your session, you'll have the opportunity to learn more about your assigned nutritionist's specific expertise and background to ensure the best match for your needs.

Absolutely. Our nutritionists are experienced in working with diverse dietary approaches and restrictions. Whether you follow a vegetarian, vegan, gluten-free, dairy-free, or any other specific eating pattern, our team can develop guidance that aligns with your choices while ensuring nutritional completeness. We also support clients with food allergies, intolerances, and cultural dietary preferences. Our approach is non-judgmental and flexible—we work within your preferences rather than against them. During your consultation, we'll discuss your specific dietary needs and create personalized recommendations that respect your values while supporting your wellness goals.

Results vary depending on your starting point and specific goals. Many clients notice improvements in energy levels, digestion, and overall well-being within 2-3 weeks of implementing recommendations. For more substantial changes in body composition or athletic performance, most people see noticeable progress within 6-8 weeks. The most important factor is consistency with the guidance provided and working closely with your nutritionist to troubleshoot challenges. Remember that nutrition counseling is about building sustainable habits rather than quick fixes. Your nutritionist will help you track progress in meaningful ways and celebrate milestones along the journey, keeping motivation high over the longer term.

We understand that life happens and schedules change. You can reschedule or cancel appointments through your account on our booking system or by contacting our team directly. We ask for 24 hours notice when possible to allow us to offer the slot to other clients. Rescheduling is straightforward—simply select a new available time that works better for you. If you need to cancel and restart your program later, we're happy to welcome you back. For any scheduling concerns or special circumstances, feel free to reach out to our team at [email protected] or call +41 195 161 760 to discuss your situation.

Yes, we take privacy and confidentiality very seriously. All client information is handled according to Swiss data protection regulations and our comprehensive privacy policy. Your personal and health-related information is stored securely and accessed only by the nutritionist assigned to your care and essential staff members. We maintain detailed records of your sessions and progress, but this information is never shared with third parties without your explicit consent. For complete details about how we manage your data, please review our privacy policy.

Our nutritionists are trained to work with clients across the full spectrum of nutritional needs. Whether you're managing multiple dietary considerations, recovering from illness, training for athletic competition, or navigating life transitions, we have experience providing specialized guidance. For complex medical situations, we work collaboratively with other healthcare providers and can coordinate with your other wellness professionals. During your initial consultation, share any special circumstances or concerns you have, and our team will ensure you're matched with a nutritionist who has relevant expertise and experience in your specific area of interest.

Our primary office is located in Geneva, Switzerland at Kramgasse 57, where we welcome clients for in-person consultations. We also offer comprehensive online counseling services, which means you can work with our nutritionists from anywhere. Online sessions are conducted via secure video call, providing flexibility and convenience while maintaining the same quality of personalized guidance. Whether you choose in-person or online, you'll receive the same professional support and expertise. For additional information about visiting our Geneva location or to arrange online sessions, contact us at [email protected] or call +41 195 161 760.